Check-in & Check-out

• Check-in: From 2:00 PM.

  • If you plan to arrive after 5:00 PM, notify us by 10:00 AM to arrange late check-in.

  • To use late check-in, you must pre-authorize payment via credit card for your booking and any deposit bond.

• Check-out: By 10:00 AM.

  • To check out later, notify reception 24 hours in advance and obtain approval.

  • Late check-out incurs an hourly fee, payable at check-out or deducted from your deposit bond/credit card.

Reception Hours

• Open 2:00 PM – 5:00 PM, 7 days a week.

• Hours may change at management’s discretion.

Bond

• At check-in, you must provide a credit card. By doing so, you authorize us to charge for:
  a. Deposit bond
  b. Booking fees
  c. Any other charges related to these rules or breaches

• Bond refunds (pre-authorization release):

  • Processed on the same day after check-out

  • Banks may take up to 10 business days

Payment

• Pay in full before or at check-in.

• If you check in after reception hours, you must provide valid credit card details for any outstanding balance and deposit bond.

Room Occupancy

• Maximum occupancy per room type:
  a. Deluxe Queen – 2 guests
  b. Twin Share – 3 guests
  c. Large Family – 5 guests

• All guests must register with reception.

Unaccompanied Minors

• Guests under 18 must always be with a responsible adult (parent, guardian, or adult with parental rights).

• If we find unaccompanied minors, we may cancel your booking, you will forfeit your payment, and we may contact authorities.

Visitors

• Limit: Maximum 2 visitors per booking.

• Visitors must:

  • Sign in at reception with photo ID

  • Be co-signed by the registered guest

• Visitors are not permitted:

  • Before 10:00 AM or after 7:00 PM

  • On the first or last day of your booking

• Overnight visitors are strictly prohibited (fire, health, and safety rules).

• Registered guests are responsible for visitor behavior.

• Management may remove visitors who breach rules.

Alcohol & Illicit Substances

• Under 18s: Strictly no alcohol. Offenders must surrender alcohol to management.

• Excessive alcohol (e.g., cartons/cases of beer, multiple bottles of spirits) is prohibited.

• If found, you must remove it immediately or leave it with management until check-out.

• Irresponsible drinking or behavior may result in eviction.

• Pool area: No alcohol permitted.

• Zero tolerance for illegal substances. Possession/use results in eviction, police notification, and loss of booking payment.

Common Property – BBQ & Pool

BBQ Area – Guests must:
a. Keep area clean & tidy
b. Use rubbish bins
c. Clean BBQ & tools after use
d. Follow posted hours of use

Management may charge cleaning costs if the area is left dirty.

Pool – Guests must:
a. Wear swimwear and shower before use
b. Supervise children with a responsible adult
c. Avoid food, drinks, and glassware in the pool area
d. Not dive, run, or spit/blow noses in pool
e. Not chew gum in pool area

⚠️ Guests must not use the pool under the influence of alcohol or drugs.

⚠️ Guests with serious medical conditions (heart disease, epilepsy, respiratory issues, etc.) should not use the pool.

👉 Use of pool is at your own risk. We are not responsible for injuries, loss, or damage.

Behaviour

Guests must:
a. Keep noise levels reasonable
b. Respect other guests and staff
c. Comply with all house rules

Prohibited items:

• Animals or birds

• Explosives or flammables

• Items with foul odors

• Oversized objects or unusual quantities

• Firearms, swords, or prohibited articles

Other rules:

• No nudity or adult entertainment

• No smoking (indoors or outdoors) – cleaning & admin fees apply if breached

• Secure your room each time you leave – you are responsible for loss/damage

• No yelling, hanging items from windows, lasers, climbing, or signage

• Accept deliveries outside the motel (car park or public area) only

Damage to Property

Guests must:
a. Take responsibility for visitor actions
b. Pay for any damages or missing items
c. Return rooms in the same condition as check-in
d. Report breakages immediately
e. Keep rooms tidy and dispose of rubbish daily
f. Not remove furniture, crockery, or utensils

Lost keys: Replacement costs apply.

👉 All occupants share liability for room condition and inventory. Management will check rooms at arrival and departure.

Guest Wi-Fi

• Provided as-is, at your own risk.

• Not guaranteed for speed, compatibility, or availability.

• Do not use for:
  a. Criminal activity
  b. Downloading unlawful, obscene, or defamatory material

👉 We may log device IP addresses and activity.
👉 You indemnify us against claims arising from internet use.

Lost Property

• We return lost items upon request at your expense.

• Items stored 30 days max, then donated/disposed.

• Perishables/illegal items are not stored.

Room Access / Inspections

• Management may enter rooms:
  a. Immediately during a disturbance or breach
  b. With the guest present for maintenance
  c. Without the guest if there’s strong evidence of damage or a breach

Fire

Guests must:
a. Not trigger fire alarms carelessly or deliberately (Queensland Fire Service fees apply)
b. Not use unauthorized heating/cooking devices
c. Use emergency exits only in emergencies

Breach of House Rules

• Management may evict guests at discretion, without refund.

• Breaches may result in:

  • Eviction

  • Forfeiture of payments

  • Police referral

• Staff may administer first aid in emergencies, including ambulance calls.

Our Responsibility

• We are not responsible for theft, loss, damage, injury, disability, or fatality on the premises.

Events Beyond Control

• We are not liable for loss/damage caused by:

  • Natural disasters

  • Terrorism

  • Service outages

  • Unforeseen events outside management’s control